Industry Leading Operator Team Training

All new Call Center operators are trained by certified Security Industry Association (SIA) and Association of Public-Safety Communications Officials-International, Inc. (APCO) instructor. (APCO certifies 911 dispatchers). During the first week of training, new operators spend 40 hours in a classroom setting. They have access to a simulated central station that is set up on a separate computer system where each new operator practices his/her skills. This provides invaluable experience as the traffic flow, type of signals received, and calls are replicated from actual experiences occurring in the main central station. The second week, these operators are placed in the central station with a qualified, experienced operator for supervised hands-on experience. The third week, the new operator is evaluated by the instructor to be certain all skills have been mastered.